Refund and Returns Policy
Effective Date: March 19, 2026
Overview
At VinVirtuosa, we are committed to delivering high-quality digital wine education products. Due to the digital nature of our offerings, all sales are final unless otherwise stated below.
By purchasing from our website, you agree to this Refund Policy.
Digital Products (eBooks & Digital Downloads)
All sales of digital products, including but not limited to:
- eBooks
- Downloadable guides
- Digital bundles
- Educational PDFs
are final and non-refundable.
Because digital products are delivered immediately and cannot be “returned,” we do not offer refunds once access has been granted.
If you experience a technical issue with your download, please contact us at:
[Insert Business Email]
We will make reasonable efforts to ensure you receive access to your purchased product.
Online Courses (Current or Future)
Unless explicitly stated otherwise at the time of purchase:
- All online course sales are final.
- No refunds will be issued after access has been granted.
- Sharing login credentials is strictly prohibited.
If a course includes a specific refund window, it will be clearly disclosed on the sales page and will override this general policy.
Corporate Events & Private Bookings
Corporate bookings, private classes, or consulting services may require a deposit.
Unless otherwise stated in a written agreement:
- Deposits are non-refundable.
- Rescheduling may be permitted at the discretion of VinVirtuosa.
Specific event contracts may include customized cancellation terms that override this general policy.
Duplicate Charges or Billing Errors
If you believe you were charged in error, please contact us within 7 days of the transaction. We will investigate and resolve legitimate billing mistakes.
Chargebacks
Initiating a chargeback without first contacting us to resolve an issue may result in:
- Revocation of access to digital products
- Permanent removal from our platform
We are committed to resolving concerns professionally and encourage direct communication first.
Contact
For questions regarding this Refund Policy, please contact:
concierge@vinvituosa.com